Tell us about the machine
Send the model and machine identification, control details if known and the exact symptoms or alarms. Explain whether production has stopped and identify any recent work or changes.
For maintenance enquiries, include the service history available and your preferred downtime window. For a move or installation, include both site locations, access information and any known handling requirements.
Machinery knowledge with controls context
A machine issue may involve controls, drives or the interaction between systems. PMI's broader CNC and automation experience helps frame the investigation, with the work and attendance agreed after the initial discussion.
Tell us where the machine is located, whether production has stopped and what access or downtime arrangements are available. Include the machine identity and any known control or drive details so the enquiry can be assessed in context.
Questions about your requirement
Is this official Homag manufacturer service?
PMI provides independent machinery support. No Homag manufacturer appointment is claimed, and the work is assessed for the particular machine.
Can PMI attend urgently?
Tell us the site location, machine identity and whether production has stopped. Attendance and scope must be agreed after the initial discussion; an urgent enquiry is not a confirmed engineer booking.
What helps with a maintenance enquiry?
Include the machine identification, available service history, known issues and a preferred downtime window. These help define a practical maintenance scope.
Can I discuss moving a Homag machine?
Yes. Provide the origin and destination, machine details and access information. PMI undertakes physical decommissioning, dismantling and removal work within an agreed scope; crane/HIAB, haulage and electrical disconnection are subcontracted.