Provide the complete drive identity
Send the exact type code and part number from the drive, motor and relevant modules, together with the reported fault. Include software or firmware details where available and describe when the fault occurs.
A drive or motor family name alone may not identify the required configuration. Full nameplate photographs help preserve option and revision information.
Investigation, sourcing or a replacement assessment
The next step may be fault investigation, checking a sourcing option or assessing a change to the existing equipment. Support scope depends on the particular system and available information.
Ratings, feedback, interfaces and configuration must be checked before compatibility is confirmed. Parts availability and lead time are established against the actual enquiry.
Questions about your requirement
Is the IndraDrive family name enough to identify a part?
No. Send the complete drive type code and the motor and module identities where relevant. Preserve option codes, suffixes and revision details rather than shortening them.
Can a different drive replace mine?
That requires assessment of the motor, feedback, interfaces, configuration and application. A matching headline rating does not confirm suitability or the scope of any engineering work.
Does PMI provide manufacturer-authorised Rexroth service?
PMI provides independent engineering and sourcing enquiries. No manufacturer appointment is claimed, and experience with IndraWorks or DriveTop does not imply support for every system or version.
What information helps with an intermittent fault?
Include the exact alarm, when it occurs, the operating conditions and any recent work. Identify the equipment before assuming that a replacement drive is required.